Best-in-class services to help you reach your goals.

At Stitch Labs, we believe that your success is our success. That’s why we provide you with best-in-class service, including access to industry experts, solution consulting, and hands-on support unmatched in the industry.

With Stitch, you don’t just get the premier inventory management platform for high-growth brands; you get the highest probability of success with the least amount of stress and worry.

Customer Success

Stitch Labs is committed to the success of our customers. We recognize that when you succeed, we succeed and that together we grow.

1

Dedicated Success Managers

A trusted partner, advocate and retail operations expert who is dedicated to knowing your business and helping you succeed.

Each Success Manager has a small dedicated book of accounts, ensuring that they are always available to provide you with the focus and attention you deserve. Success Managers are available for all high growth and premium plan customers.

2

Guided Implementation & Training

Structured in-depth training provided by our team of experienced Implementation Managers, ensuring you get off to a fast and successful start.

Each of our customers will get multiple training sessions with one of our experienced retail operations experts. In most cases, customers are up and running in weeks not months, with one of the fastest, most in-depth implementation programs on the market.

3

On-site Team Training Program

In-person training for your entire team, making sure that your operations move seamlessly onto Stitch.

Whether you come to us or we come to you, our Training Team will set up a detailed on-site training program to ensure your team is set up for success from day one. Available for all premium plan customers for an additional charge.

4

New Employee Fast Start Training

One-on-one training for all new employees, ensuring you never miss a beat.

Having to replace a member of your team, can be costly and time-consuming. We have you covered with our focused training for new employees who will be primary users of Stitch. Available for all premium plan customers.

5

Quarterly Business Review

Every quarter we spend time with you to make sure that you are getting the absolute most out of Stitch.

Plans change, and new opportunities pop up all the time. Every quarter we check-in with you to make sure everything's running smoothly and offer help in any way we can. Available for all premium plans.

Extended Services & Consulting

Our set of premium services that are designed to take your brand to the next level. Leverage our team of experts and years of experience to reach those big milestones and fast track your growth.

1

3PL Integration Service

Have us build a proprietary integration with the 3PL partner(s) of your choice.

Stitch Labs offers a seamless and easy integration service that will help coordinate, manage, and build integrations to your favorite 3PLs for customers on High Growth and Premium Plans. This ensures that your integration will be built correctly and quickly.

2

Accelerator Consulting Service

Hire one of our retail operations experts to handle your toughest problems.

Sometimes you just need someone to do it for you. That is why we offer an hourly service where one of our retail experts can help get your high priority tasks done. Whether it’s designing process workflows, overhauling your operations or auditing and cleaning your data - Stitch Labs has you covered.

3

Migration Services

Get expert help replatforming and migrating your business.

With our network of digital agencies and eCommerce platforms, we can help manage all of your replatforming needs. Ensuring that during the process of migrating your business is being set up for success and no stone is left unturned.

Award-Winning Support

At Stitch, we are big believers in supporting our customers. That’s why we provide access to every channel of support we offer at every plan level, no restrictions. You won’t find anyone else who offers that level of service.

Responsive, U.S. - based, teams of operational and technical experts available when and where you need it.

1

Email Support

Open from 8 a.m. to 5 p.m., Sunday through Friday.

2

Live Chat Support

Open from 8 a.m. to 4 p.m., Monday through Friday.

3

Phone Support

Available as call back from 8 a.m. to 5 p.m., Monday through Friday.

4

Integration Support

Available for any Stitch Labs built integration, through email and phone support.

TopoDesigns uses Stitch Labs to manage inventory sold online and in stores.

"Stitch allows us to not think about inventory. We know when and where we're selling products and we know what we have available. Stitch is the brain for knowing where our inventory is."

– Mark Hansen, CEO | TopoDesigns