How Freda Salvador gains cross-channel inventory visibility & robust reporting with Stitch
Built around the idea that everyday style can be effortless, yet elevated, Freda Salvador is a Bay Area-based brand for fashion-forward women. Their shoes are handcrafted in Spain in small, exclusive batches, with a couture look and a feel designed for a pavement-pounding lifestyle. This female-run brand was founded five years ago and has since expanded into wholesale, two brick-and-mortar locations, a mobile sales trailer, and an eCommerce site.
As Freda began to rapidly grow into multiple locations, they needed greater visibility into where inventory was being stored across their various locations . For marketing events like with their mobile shoe trailer, Theresa Luke, Operations Manager at Freda Salvador, found herself ballparking sales without access to accurate, up-to-date inventory. Siloed inventory was making it more difficult for the team to aggregate data to make informed business decisions surrounding allocation of their exclusive stock. Theresa was spread thin, and a sell-through report for analyzing performance at a given location could take her up to three days to create. She realized that in order for Freda keep up with the company’s growing demand, they needed a system that could help them streamline and automate their operations.
With Lightspeed POS implemented at their brick-and-mortar stores, Theresa began to search for a solution that would integrate with Lightspeed and provide transparency and visibility across their sales channels and inventory locations.
“With Lightspeed, Stitch, and WooCommerce integrated, I’m able to quickly see at a glance how products are performing. I no longer have to download multiple reports and aggregate them all; I have much better insight into how the business is performing at any given moment in time,” Theresa said. “From a fulfillment standpoint, our workflow is 10 times better. Everything is automated.”
Freda Salvador chose Stitch’s Enterprise plan in order to gain access to features like velocity and sell-through reporting, API access for future integrations, inventory forecasting, and access to a dedicated customer success manager (CSM).
“Stitch is such a robust tool and not having Enterprise would’ve taken me that much longer to set it up. Having a CSM is huge. She was able to explain the best workflow for us so I didn’t have to spend my time on figuring out an order of operations. There are so many ways to approach inventory; it’s been so helpful to have someone guide us toward the most important functions for our business. I couldn’t imagine not having the type of support we’ve received.”
Stitch Solutions Freda Salvador Uses Most
- Velocity reporting
- Sell-through reporting
- Customer Success Manager
- Cost data (shipping costs, COGS, margin, etc.)
With their inventory aggregated across all their sales channels, the Freda team has gained accuracy and visibility while reducing time spent on manual tasks that used to result in inaccurate data. Additionally, due to Stitch’s ability to push aggregate stock across each location, they were able to maximize sales opportunity.
“We launched Stitch right before a huge promotional event and performed 50 percent better than expected due to having our inventory aggregated.” – Theresa Luke, Director of Operations
With a strong backend foundation in place, Freda has already started to further expand the business. Last quarter, they doubled the number of delivery windows from their manufacturers in Spain, and they trust Stitch’s data and reporting to provide them with the insights they need to continue to grow. “We trust the depth of reporting in Stitch to help us identify missed opportunities. All the information we need is right there.”
To learn more, visit www.stitchlabs.com.
"With Lightspeed, Stitch, and WooCommerce integrated, I'm able to quickly see at a glance how products are performing. I no longer have to download multiple reports and aggregate them all. I have such better insight into how the business is performing at any given moment in time...From a fulfillment standpoint, our workflow is 10 times better. Everything is automated."
Theresa Luke, Operations Manager | Freda Salvador