How Chubbies streamlined operations to drive repeat purchases
As purveyors of the weekend lifestyle, Chubbies is much more than a shorts brand—it’s a lifestyle. Customer loyalty is Chubbies’ key to success, but keeping customers happy is more complicated than awesome shorts and hilarious marketing campaigns. Chubbies knew they needed the operational backbone to support their efforts and get customers the right item, in the right place, at the right time.
A few reasons they chose Stitch:
- The ability to create a custom customer loyalty program using Stitch’s API
- Increased visibility into their inventory and fulfillment to enable more accurate forecasting
- Virtual warehousing to prevent out-of-stocks and decrease backorders
"With Stitch's virtual warehousing functionality, we were able to move products from our warehouse to our virtual warehouse, providing us with a threshold of reserve inventory to prevent a customer from ordering something that's actually out-of-stock. With this preventative measure for our highest volume day, we decreased backorders by 93% from the previous year."
James Hargett, Fulfillment Contractor | Chubbies