Offering Free Shipping Can Boost Revenue by 10 Percent, Stitch Labs’ Data Indicates

Offering Free Shipping Can Boost Revenue by 10 Percent, Stitch Labs’ Data Indicates

Stitch Labs, the leading inventory and multichannel selling platform for retailers and wholesalers, today revealed findings that indicate a potential 10 percent increase in revenue when companies provide free shipping to customers.

Mining data from more than 1 million US Shopify orders, Stitch investigated the outcomes of businesses with policies ranging from always offering free shipping to never doing so. Additional findings include:

Free shipping all the time

A Forrester study found customers avoid paying for shipping at all costs, even if it means buying elsewhere. Despite this, Stitch found that small businesses are three times less likely to offer free shipping than larger counterparts. Stitch’s data shows that retailers who always offer free shipping can directly increase revenue by 10 percent.

No free shipping

The data also showed that 33 percent of businesses never ship for free. This is most likely because the average total cost per order is lowest when companies never offer free shipping. However, the same Forrester study above determined that 65 percent of customers abandon shopping carts and 44 percent do so because of shipping costs, indicating a high negative revenue impact to choosing this option.

Free shipping sometimes

Most businesses strategically use free shipping based on a threshold, such as orders over $100 or when more than three items are purchased. In fact, nearly 57 percent of businesses use this shipping model because purchase levels help guarantee retailers a return on investment from offering free shipping.

“Our clients are often tasked with choosing between various shipping options, and the benefits and challenges are difficult to weigh without supporting data,” said Brandon Levey, CEO and founder of Stitch Labs. “We hope this information gives retailers insight into when free shipping can positively affect profit margin.”

Data used for analysis was based on orders synced with Stitch Labs from January 1, 2013 to December 31, 2013, which is an aggregation of more than 1 million orders, totaling more than $100 million in sales from tens of thousands of businesses. This analysis includes only orders that were shipped to a known U.S. postal code using the integrated platform, Shopify.

To learn more about how Stitch Labs’ inventory control solution helps retailers make smarter business decisions, please visit

About Stitch Labs

Since 2011, Stitch Labs has been creating software that simplifies commerce, decisions, and life for retailers and wholesalers. The intuitive Stitch Labs platform streamlines inventory, orders and data across multiple channels. It also delivers the most robust integrations with top commerce applications such as Square, Amazon, eBay, Etsy, Shopify, Quickbooks, Xero, BigCommerce and others. To learn more about how the Stitch Labs platform unifies sales channels, fulfills orders faster, and gathers brilliant data, visit or follow @StitchLabs on Twitter.For press inquiries, please email

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