Future of Commerce Blog

Employee Spotlight: Morgan Gross

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Employee Spotlight Morgan GrossWhat does a typical day for you look like (if you have one)?
I start the day by answering Stitch users’ questions via email, phone, and live chat. I spend most of my day engaging with users; teaching them about how to get the most out of Stitch, fixing things when they’re broken, and listening to how we can improve. I also coordinate migrations for accounts that are moving from Stitch Classic to Stitch X. I also get to do a lot of cross-departmental work: with Customer Success answering tech questions, with the Engineers to test new features and bug fixes, and Product to answer questions about what customers are asking for.

What’s one of the most challenging and rewarding projects you’ve worked on while at Stitch?
I coordinate account migrations from Stitch Classic to Stitch X. I have had the opportunity to work with long-time users of Stitch, who have been with us from the start! Getting them set up with our new functionality, to allow them to level up their operations, has been really rewarding.

How would you describe Stitch in three words (or less)?
Intense – in a good way. People are passionate, move quickly, and care a lot about what they do.

What/who inspires you?
The pups of Stitch inspire me to come to work every day!

What’s a little-known fact about you?
I got my Master’s Degree in Political Theory in the UK.

Michelle Laham

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