New Data Suggests Automation Tools Could Solve Up to 63% of Inventory Issues
SAN FRANCISCO, CA--(Marketwired - Mar 10, 2016) - Stitch Labs, the leading inventory control platform, today announced new product and partnership integrations that help enable mid-market retailers to streamline and scale operations and combat their most common inventory and shipping issues. Stitch's new barcode scanning and printing functionality adds efficiency and organization to warehouse operations and provides a manageable, unified view of a customer's business. Additionally, through new partnerships with third party logistic (3PL) companies such as DCL, AMS and others, retail businesses can now manage multi-channel fulfillment effortlessly without the need for additional warehouses or staff.
These new resources will help mid-market retailers prevent what they rank as the leading cause of inventory and fulfillment issues: human error. Stitch Labs' recent retail operations survey found that nearly two-thirds (63 percent) of inventory or fulfillment issues are caused by human error from manual process management. The survey also revealed that almost half of retailers (45 percent) say that an out-of-stock product after a customer placed an order is the leading inventory mistake that results in lost customers.
"It [the DCL capability] couldn't be more perfect," says Mike Madrid, Stitch Labs user and founder of Comfortable Club. "All my e-commerce platforms land into one platform and then Stitch pushes it out to the 3PL."
"As our retail customers continue to scale, we recognize the need to expand our feature set by providing an emphasis on automation," says Brandon Levey, Stitch Labs CEO. "Mid-size retailers should be able to focus on growing their business and providing a seamless shopping experience for consumers, without having to spend precious time manually processing orders or worrying about remedying human errors."
Retailers are challenged with finding ways to add efficiency to cost-effectively meet the needs of their customers. Expanding product lines, multi-channel orders and global customers have created demanding shipping expectations for retailers. To successfully meet these demands and deliver a seamless consumer experience, retailers need strong back-end operations that improve accuracy and process.
"We understand the operational challenges associated with scaling a retail business, and we enjoy supporting our customers as they launch their products through a variety of sales channels," says David Tu, President at DCL. "Our partnership via a seamless API connection with Stitch Labs provides an end-to-end solution, which enables our customers to better manage their inventory as they grow, while we handle their operations and logistics."
About Barcode Printing & Scanning
Stitch's new barcode technology offers an efficient solution for purchasing, inventory management and fulfillment. Scanning and printing capabilities enable customers to speed up order processing and reduce human error during cycle counts, receiving inventory, and picking and packing orders.
The new barcode scanning feature is included on select pricing plans.
Additional Survey Insights: Technology Investments, Fulfillment Predictions & Drone Deliveries
- Almost half (46 percent) of retailers report they will invest a majority of their IT spend in 2016 on warehouse inventory management.
- Half of retailers (50 percent) expect to see more free shipping as e-commerce fulfillment competition heats up, and nearly one-third (29 percent) anticipate an uptick in same-day shipping.
- Only three percent of retailers expect to see more delivery via drones in 2016.
- Consistent, on-time delivery of orders (38%) and an empowered customer support staff (25%) are most essential to making a happy, lifelong customer.
About Stitch Labs
Stitch is an online inventory control solution that simplifies multi-channel retail business. It automatically syncs inventory, orders and sales across channels, which provides retailers a holistic understanding of their operations. With Stitch, retailers save time, make better decisions, and grow their businesses. Stitch integrates with top sales channels such as Amazon, eBay, Magento, Etsy, Shopify, WooCommerce, and bigCommerce, as well as add-ons including Quickbooks, Xero, and ShipStation. To learn more, visit www.stitchlabs.com or follow us on Twitter at @StitchLabs.
Stitch Labs, Inc. surveyed and collected responses from 152 small to mid-sized ecommerce businesses that are either currently using Stitch or that have used Stitch in the past. Surveys were distributed via email and via a notification within the Stitch application.
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