Customer Stories

Tiggly

Sports, Toys, and Hobbies

Founded in 2012 by two Harvard Business School graduates and a PhD in early childhood education from Columbia University, Tiggly started out a winner. It first was named the winner at Harvard’s FIELD 3 IPO Day and has continued to win numerous awards for its innovative child development products.

“Toddlers and preschoolers love the iPad as much as Mom and Dad, but 70 years of academic research tells us that manipulating physical objects is essential to early childhood development,” states the Tiggly website. So, Tiggly’s products combine physical and digital play to enhance a child's physical development, motor skills, creativity, language development, hand-eye coordination, and more.

The Challenge

Tiggly’s inventory management process involved several excel spreadsheets, internal and external e-mails, and disparate invoices in Xero that were coming in through several payment processors. All of these systems were causing a breakdown in logistics and overall communication. The team was growing and selling through additional sites such as Shopify and Amazon and needed a unified system that kept all of its multichannel data, invoice and payment information in one location

The Solution

Soon after deciding it must find a better solution, the Tiggly team implemented Stitch Labs’ inventory management and multichannel selling platform. Stitch integrates with Shopify, Amazon, Square and Xero to help Tiggly and other retailers simplify its multichannel strategy and multi-functional team.

“What’s changed? Everything!” said Jenny Armstrong, head of operations at Tiggly. “We can see all of our orders in one place, track payments, and send info to our warehouse in less than five minutes.”  

Stitch features that Tiggly uses the most:

• Streamlined communication among office and warehouse teams
• Ability to manage orders across multiple channels in one location
• Simple invoice and payment processing
• Real-time tracking of invoices, orders, and purchase orders in one central location
• Centralized contact information synced with individual orders

Results:

Armstrong reports that her team saves an hour per order and credits the simplification Stitch provides to Tiggly’s organizational success. Because everything from orders to inventory to payments is now unified, communication across teams has drastically improved.

“I just can't begin to describe how nice it is to have it all in one place. Stitch is a huge time saver and highly organized,” said Armstrong. “The biggest change is how streamlined everything is. But, the thing that saves the most time is our communication with our warehouse.”

Armstrong noted that Stitch enabled her to focus more on increasing sales and marketing conversions, and less on “cursing at various systems and face-palming over mundane repetitive processes.”

Want to check out Tiggly and shop their products? Click here.

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