If you know subscription boxes, then you know FabFitFun. We launced our Future of Commerce webinar series earlier this week and FabFitFun's VP of Operations, Austin Smith, sat down with me for an insightful discussion on scaling commerce businesses and the top technologies associated with them. Here are the biggest takeaways you need to know:
Whether your business is doing 50,000 or 500,000 orders per year, you must be able to scale efficiently with your technology.
Don’t be afraid to test and reiterate to see what works best for your company. Your systems have to be able to adapt as you grow.
FabFitFun uses Shipstation and Stitch Labs to manage and scale their inventory and shipping operations. It's all about customer experience, and these tools allow FabFitFun to increase their effiency and improve their customer service as they continue to grow.
"Especially with inventory and knowing what to give the customer if a box is delayed or damaging. All of this was huge in retention,” Austin said of the value of Stitch.
Do your 3PL research to ensure your business goals align with the abilities of 3PLs.